IrisAgent

Free AI support for Zendesk, Salesforce, Intercom, Freshworks & HubSpot

Resolve more chats with AI answers checked against your docs

IrisGPT answers customers from your own knowledge base, hands off to a live agent when it should, and tags every conversation. It runs inside the helpdesk you already have.

  • Trusted by support teams at Dropbox and Tekion
  • 95%+ grounded accuracy
  • Live in 24 hours

The problem

More conversations, same team, answers you can't fully vouch for

Questions now arrive by chat, email, voice and text, and many are ones your docs already answer. Agents type them out again.

Bots you've tried improvise, so someone checks their work. QA reviews a sample, so most of what customers were told goes unseen.

And swapping out the helpdesk to fix it isn't an option.

Support lead with a headset at her desk working through the afternoon queue
Support agent at a laptop with procedure notes open, ready to take over a conversation

How it works

Live in 24 hours with no engineering required

  1. 01

    Connect your helpdesk

    Plug into Zendesk, Salesforce, Intercom, Freshworks or HubSpot. Agents keep working where they work today.

  2. 02

    Ground it in your knowledge

    Every answer is checked against your knowledge base and procedures before a customer sees it, with 95%+ grounded accuracy.

  3. 03

    Go live with a safety net

    IrisGPT resolves what it can, routes the rest to a live agent with context, and tags each conversation for clean reporting.

Why IrisAgent

Start with chat, then let the same engine cover the rest of support

Chat, email, voice and SMS run on one engine. It isn't tied to a single helpdesk either: IrisAgent works across Zendesk, Salesforce, Intercom, Freshworks, HubSpot, Zoho, Jira and PagerDuty. And quality review is built in, not bolted on.

  • AI AgentsAutonomous resolution with clean handoff.
  • Agent AssistSuggested fixes, sources and drafts in the helpdesk sidebar.
  • Voice AIAnswers calls on your existing telephony.
  • AutoQAScores 100% of AI and human conversations against your rubrics.
  • Support AnalystAsk your ticket data anything in plain English.
  • Ticket AutomationPlain-English SOPs become workflows for tagging, routing and resolving.

50%

Tekion resolves 50% of its support chats with IrisAgent

That's half of incoming chats closed without waiting in an agent's queue, on the same grounded engine you can start on today.

Also used by support teams at

DropboxZuoraInvoiceCloudMY.GAMESChoreographXTM

Pricing

Know what it costs before you start

Free

$0 /mo

IrisGPT, connected to your helpdesk

  • Grounded answers
  • AI Search widget
  • Live agent handoff
  • Automated tagging
  • Helpdesk connectors

Standard

From $500 /mo, usage-based

Everything in Free, plus

  • Voice AI and Agent Assist
  • Support Analyst and AutoQA
  • Smart Operating Procedures
  • Routing, sentiment, Jira sync
  • SSO/SAML and training
  • Dedicated account manager

Enterprise

Custom

Everything in Standard, plus

  • Customer health and churn insights
  • Live Call Copilot
  • AI Agents for Text
  • Self-hosted option

Put IrisGPT on your helpdesk for $0

Tell us your name, work email and which helpdesk you run. You'll start on the Free plan: grounded chatbot, AI Search, live handoff and automated tagging, with no rip-and-replace.

Questions support leaders ask first

Your docs already hold the answers, so let IrisGPT give them

Free plan, your existing helpdesk, live in 24 hours.

Start free with IrisGPT

Free plan, $0/mo: grounded chatbot, AI Search widget, live agent handoff, automated tagging and helpdesk connectors. No rip-and-replace.